Jeff Bezos Quotes On Customer Service & Amazon

Hope these Jeff Bezos quotes will inspire you to achieve success. Jeff Bezos (Jeffrey Preston Jorgensen) was born on January 12, 1964 Albuquerque, New Mexico, US. He is best known for the CEO of Amazon.com which started as online book selling platform & now has turned out to be world’s largest online shopping retailer. In 1994, Jeff Bezos left his well paying New York City hedge fund job and started Amazon.com in his garage. His venture Amazon Web Services is the world’s largest provider of cloud infrastructure services. He also bought ‘The Washington Post’ newspaper in 2013. He has estimated net worth of $93.1 billion as of October 2017.

Motivational Jeff Bezos Quotes

  1. “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”   , Jeff Bezos quotes brand
  2. “What’s the idea? What would we do that would be different? How would it be better? We don’t want to just do things because we can do them…we don’t want to be redundant.”
  3. “There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.”
  4. “What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.”
  5. “We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn’t be in this business.”
  6. “If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word-of-mouth is so very, very powerful.”
  7. Jeff Bezos quotes
  8. “I very frequently get the question: ‘What’s going to change in the next 10 years?’ And that is a very interesting question; it’s a very common one. I almost never get the question: ‘What’s not going to change in the next 10 years?’ And I submit to you that that second question is actually the more important of the two — because you can build a business strategy around the things that are stable in time. … [I]n our retail business, we know that customers want low prices, and I know that’s going to be true 10 years from now. They want fast delivery; they want vast selection. It’s impossible to imagine a future 10 years from now where a customer comes up and says, ‘Jeff I love Amazon; I just wish the prices were a little higher,’ [or] ‘I love Amazon; I just wish you’d deliver a little more slowly.’ Impossible. And so the effort we put into those things, spinning those things up, we know the energy we put into it today will still be paying off dividends for our customers 10 years from now. When you have something that you know is true, even over the long term, you can afford to put a lot of energy into it.”
  9. “Your margin is my opportunity.”  , Amazon CEO Jeff Bezos quotes
  10. “Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital.”  , Jeff Bezos quotes on leadership
  11. “Part of company culture is path-dependent – it’s the lessons you learn along the way.”
  12. “You know if you make a customer unhappy, they won’t tell five friends, they’ll tell 5,000 friends. So we are at a point now where we have all of the things we need to build an important and lasting company, and if we don’t, it will be shame on us.”
  13. “I’m skeptical of any mission that has advertisers at its centerpiece.”
  14. “In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
  15. “My own view is that every company requires a long-term view.”  , famous Jeff Bezos quotes
  16. “A company shouldn’t get addicted to being shiny, because shiny doesn’t last.”
  17. “That blank sheet of paper stage is one of the hardest stages, and one of the reasons it’s hard is because at that stage there’s nobody counting on you but yourself. Today it’s easy because we’ve got millions of customers counting on us, and thousands of investors counting on us, and thousands of employees all counting on each other. In that beginning stage it’s really just you, and you can quit any time. Nobody is going to care, so you set about doing the simple things first.”
  18. “The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company.”
  19. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
  20. “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.”  , Jeff Bezos quotes customer service
  21. “You don’t want to negotiate the price of simple things you buy every day.”
  22. “The one thing that offends me the most is when I walk by a bank and see ads trying to convince people to take out second mortgages on their home so they can go on vacation. That’s approaching evil.”
  23. “Because, you know, resilience – if you think of it in terms of the Gold Rush, then you’d be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn’t a last nugget. Every new thing creates two new questions and two new opportunities.”  , Jeff Bezos quotes innovation
  24. Jeff Bezos quotes
  25. “I believe you have to be willing to be misunderstood if you’re going to innovate.”
  26. “There are two ways to extend a business. Take inventory of what you’re good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.”
  27. “It’s not an experiment if you know it’s going to work.”  , great Jeff Bezos quotes
  28. “Sometimes we measure things and see that in the short term they actually hurt sales, and we do it anyway.”
  29. “On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It’s very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.”
  30. “If you decide that you’re going to do only the things you know are going to work, you’re going to leave a lot of opportunity on the table.”
  31. “There’ll always be serendipity involved in discovery.”
  32.  “The framework I found which made the decision incredibly easy was what I called – which only a nerd would call – a ‘regret minimization framework’. So I wanted to project myself forward to age 80 and say, ‘Okay, now I’m looking back on my life. I want to have minimized the number of regrets I have.”
  33.  “Any business plan won’t survive its first encounter with reality. The reality will always be different. It will never be the plan.”
  34. “We’ve done price elasticity studies, and the answer is always that we should raise prices. We don’t do that, because we believe — and we have to take this as an article of faith — that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.”
  35. “We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.”
  36.  “If you never want to be criticized, for goodness’ sake don’t do anything new.” great Jeff Bezos quotes
  37. “If you double the number of experiments you do per year you’re going to double your inventiveness.”
  38. “We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient.”
  39. “We have so many customers who treat us so well, and we have the right kind of culture that obsesses over the customer.”
  40. “For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!”
  41. “The most junior person in the company can win an argument with the most senior person with a fact-based decision.”
  42. Jeff Bezos quotes
  43. “Your brand is what other people say about you when you’re not in the room.”
  44. “The balance of power is shifting toward consumers and away from companies… The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.”
  45. “The great thing about fact-based decisions is that they overrule the hierarchy.”
  46. “Percentage margins don’t matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.”
  47. “Great industries are never made from single companies. There is room in space for a lot of winners.”
  48. “We want to make money when people use our devices, not when they buy our devices.”
  49. “If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.”
  50. “Things never go smoothly.”
  51. “If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.”
  52. “Our point of view is we will sell more if we help people make purchasing decisions.”
  53. “The Internet in general and Amazon.com in particular, is still in Chapter One.”
  54. “A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.”
  55. “In business, what’s dangerous is not to evolve.”
  56. “Kindness is a choice.”    , Jeff Bezos quotes kindness
  57. “It’s highly unlikely and that started me thinking, ‘What kind of business plan might make sense in that context of growth?”
  58. “One of the only ways to get out of a tight box is to invent your way out.”
  59. “We have focused like a laser on customer experience, and that really does matter.”
  60. “All businesses need to be forever.”
  61. Jeff Bezos quotes
  62. “Keep our competitors focused on us, while we stay focused on the customer.”
  63. “The people who are right a lot, often change their minds.”
  64. “The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it’s so easy to be motivated.”
  65. “Patience, persistence, and obsessive attention to detail.”
  66. “I realized I’m never going to be a great physicist. That was where I was working when I came across the fact that the web was growing at 2,300 percent a year.”
  67. “I’m going to do this crazy thing. I’m going to start this company selling books online.”
  68. “What we need to do is always look into the future.”
  69. “It’ so ambitious to take something as highly evolved as the book and improve on it.”
  70.  “The human brain is an incredible pattern-matching machine.”

    More Jeff Bezos Quotes

  71. “Obsess about customers, not competitors.”  , Jeff Bezos quotes about customers
  72. “It’s hard to find things that won’t sell online.”
  73. “I like to be counted on.”
  74. “You want to look at what other companies are doing. It’s very important not to be hermetically sealed. But you don’t want to look at it as if, ‘OK, we’re going to copy that.’ You want to look at it and say, ‘That’s very interesting. What can we be inspired to do as a result of that?’ And then put your own unique twist on it.
  75. “Be stubborn on vision but flexible on details.”
  76. “When [competitors are] in the shower in the morning, they’re thinking about how they’re going to get ahead of one of their top competitors. Here in the shower, we’re thinking about how we are going to invent something on behalf of a customer.”
  77.  “Work hard, have fun, and make history.”
  78. “My view is there’s no bad time to innovate.”
  79. Jeff Bezos quotes
  80. “I don’t think that you can invent on behalf of customers unless you’re willing to think long-term, because a lot of invention doesn’t work. If you’re going to invent, it means you’re going to experiment, and if you’re going to experiment, you’re going to fail, and if you’re going to fail, you have to think long term.”
  81. “You want your customers to value your service.”
  82. “As Warren Buffett says, you get the shareholders you deserve.”
  83. “Life’s too short to hang out with people who aren’t resourceful.”
  84. “The common question that gets asked in business is, ‘why?’ That’s a good question, but an equally valid question is, ‘why not?’”
  85. “I strongly believe that missionaries make better products. They care more. For a missionary, it’s not just about the business. There has to be a business, and the business has to make sense, but that’s not why you do it. “You do it because you have something meaningful that motivates you.”
  86. “Maintain a firm grasp of the obvious at all times.”
  87. “Position yourself with something that captures your curiosity, something that you’re missionary about.”
  88. “You need a culture that high-fives small and innovative ideas and senior executives (that) encourage ideas. In order for innovative ideas to bear fruit, companies need to be willing to “wait for 5-7 years, and most companies don’t take that time horizon.”
  89. “If you’re not stubborn, you’ll give up on experiments too soon. And if you’re not flexible, you’ll pound your head against the wall and you won’t see a different solution to a problem you’re trying to solve.”
  90.  “I don’t want to use my creative energy on somebody else’s user interface.”
  91. “In the end we are our choices. Build yourself a great story.”
  92. “Amazon.com strives to be the e-commerce destination, where customers can find and discover anything they want to buy online.”  , Jeff Bezos quotes on Amazon
  93. “Our garage was basically science fair central.”
  94. “What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.”
  95. “I’d rather interview 50 people and not hire anyone than hire the wrong person.”
  96. “No communication is terrible!”
  97. “We haven’t built a lasting company yet.”
  98. “Are you lazy or just incompetent.”
  99. “When a company is very tiny it needs a tremendous amount of not only hard work but, as we talked about earlier, luck. As a company gets bigger it starts to become a little more stable. At a certain point in time the company has a much bigger influence over its future outcome and it needs a lot less luck and instead it needs the hard work. At that point there’s a little bit more pressure, because if you fail you have nobody to blame but yourself.”
  100. “I’m not near the end of the story.”

Amazing facts about Jeff Bezos:-

  • Amazon.com is world’s largest online retail store
  • Jeff Bezos’s company Blue Origin, plans to send humans into space at low cost
  • Harvard Business Review declared him ‘Greatest living CEO’
  • Amazon.com which is named on Amazon River was initially planned to be named as “Cadabra” (from Abracadabra)
  • Amazon.com placement on Yahoo’s What’s Cool webpage gave Amazon.com its first publicity
  • Amazon.com’s logo shows an arrow starting from A and ending with Z, which means customers can order anything from A to Z(anything and everything)
  • Jeff Bezos loves to read
  • ‘Fluid Concepts & Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought’ textbook was the first item sold on Amazon.com
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